Working With Us
Everything your front office needs to send a case. New account? Call us at 801-796-3878 and we will have a prepaid label on the way to your office this week, at no cost to you.
One RX for both case types, esthetic and standard. Send it in the box with every case.
Download PDFHow to pack a case, where the airbill goes, and how to book a pickup.
Download PDFThe shots we need for a cosmetic case. Email them to photos@experiencedentalstudio.com.
View GuideExperience Dental Studio pays for shipping through FedEx, both directions. Every cosmetic case includes a prepaid FedEx 2-Day airbill, so nobody in your office has to build a label. The shipping we pay is applied to the total case cost.
What goes in the box: all impressions, models, and materials, plus the completed RX form and any updated notes. Remove or cover any old shipping labels first so the package does not misscan, then put the new airbill on top. Drop it at any FedEx location or call 1-800-GO-FEDEX for a pickup.
Photos go by email, not in the box: send supporting images to photos@experiencedentalstudio.com so our technicians can start planning before the case lands.
If your office runs on UPS: we can bill our account instead. Call the lab and we will give you the billing details for your shipping form, then call 1-800-PICK-UPS for the pickup.
Outbound: completed cases arrive at your office 1 to 2 business days after the work is finished.
Packaging & handling: Cosmetic cases $45 • Standard $30 per package • International $225 per case • Overnight $15 to $20 per case
Standard cases run 7 to 10 business days. Cosmetic cases take about two weeks, so schedule the patient roughly three weeks out from the day you ship, and write the appointment date clearly on the RX form. Cases are returned no later than the day before the appointment, and if anything threatens the schedule your office hears from us immediately.
Pre-schedule before you ship. Call with the ship date, teeth numbers, restoration type, the return date you need, and the patient name. We will reserve the time on the production schedule, which is the single best way to protect a seat date on a large case.
Rush cases: pre-schedule by phone and plan on a rush fee, quoted per case.
Standard restoration calendar: offices that frequently send standard single units or 3-unit bridges (Empress, eMax, Zirconia, PFM) can request a calendar of printed return dates. Ship no later than the day after prep and include all items and instructions with the original case.
Net 30. Invoices are processed on a monthly statement and due in full within 30 days of the statement date. We accept Visa, MasterCard, and Amex, and can automatically pay off your balance with the card on file at month end so your account always shows zero. New accounts need a valid card on file to process restorations. Past due balances carry a finance charge of 2% per month.
Specific discounts for your office can be arranged with Mark by phone. Employee cases qualify automatically: 20% off for doctors currently using the lab, and 15% off for their office personnel, including hygienists and assistants. Just note on the RX form that the patient is an employee.
DURAthin veneers 8 years • DURAthin Press and eMax Press 5 years • Feldspathic veneers 5 years • All other materials 3 years
We fabricate restorations to your exact standards and specifications, and we may issue an account credit when a case does not meet our standards for fit, quality, and function. You have the right to inspect all products prior to acceptance; products not returned or rejected within 15 business days of receipt are deemed accepted. Experience Dental Studio will repair or remanufacture, at its discretion, any restoration that is defective or does not meet your specifications. Credits apply to lab services.
Call the lab and we will set up your account and get labels to your office.
801-796-3878